Purchasing this will get you one (1) latex sock replacement/retrofit at our Arcata, CA factory. If you need both socks replaced, add two (2) to your cart.
Completing your service request is easy! Just add this item to your cart, checkout, get your order confirmation number, write your order confirmation number on the outside of your shipping box, and ship to:Kokatat, Inc.
We recommend using a shipping service that allows for parcel tracking and insurance. You will prepay for return shipping during checkout. Repairs take 2-3 weeks at the factory plus shipping time. Please ship your repair to Kokatat, Inc. within two business days of receiving your order confirmation number. The confirmation number will expire if we do not receive it at our Arcata, CA factory within 10 business days of its creation.
Health code 29CFR 1910.10130 requires that all garments returned for repairs must be laundered. Please wash your garment before sending to Kokatat for repairs. There will be a $25 charge for unwashed items. When using a front loading washing machine, use a small amount of liquid detergent, cold wash setting and hang to dry. For washing machines with an agitator; use gentle cycle, a minimal amount of liquid laundry detergent, double rinse and hang to dry.
Note: We cannot repair, evaluate or retrofit other companies' product.