Great customer service. They trimmed rings on the gasket for me no problem. Doorstep to doorstep it was a 3 week process.
Purchasing this will get you one (1) neck gasket replacement at our Arcata, CA factory.
Completing your repair service is easy! Just add this item to your cart, along with all other factory services your garment needs, checkout to get your order confirmation number, write your order confirmation number on the outside of your shipping box, and ship to:
Attn. Repair Dept.
5350 Ericson Way
Arcata, CA 95521**
We recommend using a shipping service that allows for parcel tracking and insurance. You will prepay for return shipping during checkout. Repairs take 2-3 weeks at the factory plus shipping time. Please ship your repair to Kokatat, Inc. within two business days of receiving your order confirmation number. The confirmation number will expire if we do not receive it at our Arcata, CA factory within 10 business days of its creation.
Health code 29CFR 1910.10130 requires that all garments returned for repairs must be laundered. Please wash your garment before sending to Kokatat for repairs. There will be a $25 charge for unwashed items. When using a front loading washing machine, use a small amount of liquid detergent, cold wash setting and hang to dry. For washing machines with an agitator; use gentle cycle, a minimal amount of liquid laundry detergent, double rinse and hang to dry.