Warranty & Repairs

The Kokatat Warranty


All Kokatat products are fully guaranteed to the original owner against defects in materials and workmanship for the reasonable life of the item. Products found to be defective will be repaired or replaced at Kokatat’s option. Repairs due to normal wear and tear, accident, abuse, etc., will be made for a reasonable charge. Latex gaskets are not covered by the Kokatat warranty. There is a 2 year limited warranty on all TROPOS suits. Kokatat specifically disavows any other representative warranty or liability relative to the condition or use of the product.

Repair Information


General Warranty & Repairs


Kokatat strives to make the best apparel and gear for paddling in the world. All of our products are developed by paddlers for paddlers in our Arcata, CA facility. Our dry suits are individually tested and inspected for complete dry performance before they leave the factory. If it leaks as a result of something we’ve done, we’ll repair or replace it at no cost to you.

On the other hand, if you’ve managed to punch a hole in your suit, or wrestled with some brambles on the way to the put-in, at a reasonable cost we can diagnose and bring your suit back to complete dry performance in our Arcata or European (UK) based repair facilities. Utilizing the original production techniques, both these facilities are focused solely on restoring the waterproof performance of our garments. If you have warranty issues, need repair work or custom options added to an existing Kokatat garment, feel free to take it into your local dealer or contact (800) 225-9749 (U.S. only),707.822.7621 (International), or use our contact form.

We encourage our customers to utilize our service facilities to maintain the top performance of your Kokatat products. Customer satisfaction is at the foundation of our business practices and we will always work to ensure that our products perform at the highest level as intended.

Gasket Repairs


The most common repair on a dry suit is a gasket replacement. If a gasket needs attention you have three options:

  1. Kokatat can replace it for you. We can only use our own gaskets, so please don’t send in any, especially no other brands please.
  2. Have the store where you bought the gear or a regional repair facility do the repair.
  3. You can replace it using our Gasket Replacement Kit

Repair Instructions: See below

We do offer gasket repair services; this generally takes about 2 weeks plus shipping time. Obtain an RA# before sending anything in ( call 800-225-9749 or use our contact form ). All RAs need to come to us clean, or a washing fee will be applied. Many dealers also provide gasket repair service. For all other repairs contact Kokatat. Repair tools may be purchased from Kokatat.

In the UK our fully trained and authorized Kokatat service provider is:

System X

+44 (0) 1189 773 709

AUTHORIZED GASKET REPLACEMENT FACILITIES

Customers can order faster gasket repair at:

Kayak Academy 206.527.1825 (Issaquah, WA) or go to kayakacademy.com/DrysuitGasketRepair (generally takes 3 business days plus shipping time)

Customers west of the Mississippi should check out:

Adventure’s Edge (Arcata, CA) at 707.822.4673

California Canoe & Kayak (Oakland, CA) 510.893.7833

Mountain Soles Outdoor Footwear & Fabric Repair (Portland, OR) at 503.236.0785

The River Store (Lotus, CA) at 530.626.3435

East of the Mississippi, we recommend any these authorized repair facilities:

Adventure Crafters (Queenstown, MD) 888.529.2563

Osprey Sea Kayak Adventures (Westport, MA) 508.636.0300

Customers in Australia can contact:

Paddle Sports Australia, paddlesports@paddlesports.com.au

Customers in Canada can contact:

Nikki Rekman Sales, (Chilliwack, BC) info@rekman.ca

Alterations and GORE-TEX sock replacement in UK/Europe:

Scottish Mountain Gear (Musselburgh, East Lothian) 0131-653 1310

(International +44 131 653 1310)

Repair Instructions


 
NEED HELP?

 800.225.9749

 707.822.7621
International

 707.822.8481