Shipping & Returns

Shipping Information

  • Online orders will be accepted for shipments to the United States or Canada only.
  • Unless otherwise indicated in the shopping cart, all orders will ship within 1-2 business days.
  • For orders shipping within the United States, please choose your preferred shipping method in the cart. Choose between UPS® Ground, UPS® 2-Day, or UPS® 3-day.
  • For orders shipping to Canada, shipping method is restricted to FedEx® International Economy. All applicable duties and taxes are the responsibility of the recipient and are due upon delivery.

Shipping Prices

United States


Return Information

Return or Exchange

please use the return form and shipping label that was included in your order.

If you are missing the form and/or shipping label contact customer service by phone at -

  • (800) 225-9749 (US only), or (707) 822-7621
  • Monday-Friday between 8am-5pm PT.

or use our contact form

Return Policy

Kokatat’s mission is customer satisfaction. We want you to be happy and satisfied with your decision to purchase our products. If you aren’t, you can count on us to make it right.

Purchases made on may be returned to our Arcata, CA factory for refund, exchange or Kokatat Gift Card, if within 60 days of the original purchase date. Items purchased through one of our many retail partners are not eligible for return to the Kokatat factory. Return products must be in new, saleable condition and not worn.

Refunds will be applied to the original form of payment, minus any shipping charges. Gift cards will be issued in the amount of the original purchase, minus any shipping charges. Please allow for processing time within your banking institution.