please use the return form and shipping label that was included in your order.
If you are missing the form and/or shipping label contact customer service by phone at -
- (800) 225-9749 (US only), or (707) 822-7621
- Monday-Friday between 8am-5pm PT.
or use our contact form
Kokatat’s mission is customer satisfaction. We want you to be happy and satisfied with your decision to purchase our products. If you aren’t, you can count on us to make it right.
Purchases made on Kokatat.com may be returned to our Arcata, CA factory for refund, exchange or Kokatat Gift Card, if within 60 days of the original purchase date. Items purchased through one of our many retail partners are not eligible for return to the Kokatat factory. Return products must be in new, saleable condition and not worn.
Refunds will be applied to the original form of payment, minus any shipping charges. Gift cards will be issued in the amount of the original purchase, minus any shipping charges. Please allow for processing time within your banking institution.