Warranty & Repair

"{\"title\":\"Warranty & Repair\",\"slug\":\"\\\/support\\\/warranty-repairs\",\"marqueeImage\":{\"sys\":{\"id\":\"2fcRCVAqfePNsv07Nhl7Am\",\"type\":\"Entry\",\"revision\":1,\"createdAt\":\"2020-03-25T16:00:51.070Z\",\"updatedAt\":\"2020-03-25T16:00:51.070Z\",\"environment\":{\"sys\":{\"type\":\"Link\",\"id\":\"master\",\"linkType\":\"Environment\"}},\"locale\":\"en-US\",\"space\":{\"sys\":{\"type\":\"Link\",\"id\":\"pe7xw34fs2z8\",\"linkType\":\"Space\"}},\"contentType\":{\"sys\":{\"type\":\"Link\",\"id\":\"imageWithFocalPoint\",\"linkType\":\"ContentType\"}}},\"fields\":{\"title\":\"Warranty Repair\",\"image\":{\"sys\":{\"type\":\"Link\",\"id\":\"4lel2Ajlzwq5cz8BbooYhp\",\"linkType\":\"Asset\"}},\"focalPoint\":{\"focalPoint\":{\"x\":594,\"y\":298}}}},\"headline\":\"Warranty And Repair\",\"subhead\":null,\"topHeader\":\"THE KOKATAT MISSION \",\"copyBlock\":\"####Kokatat strives to make the best apparel and gear for paddling in the world. All of our products are developed by paddlers, for paddlers in our Arcata, CA facility. Our dry suits are individually tested and inspected for complete dry performance before they leave the factory. If it leaks as a result of something we\\u2019ve done, we\\u2019ll repair or replace it at no cost to you.\\n\\n####We encourage our customers to utilize our service facilities to maintain the top performance of your Kokatat products. Customer satisfaction is at the foundation of our business practices and we will always work to ensure that our products perform at the highest level as intended.\\n\\n__Expectations__\\n\\nK\\u014dkatat continually pursues and uses the highest quality and most rugged materials available to build our products. Unfortunately, incidental damage may occur during use. The often-harsh paddling environment, combined with our customers\\u2019 desire to paddle hard and push limits, are a challenge for even the finest materials and manufacturing techniques. Materials used on K\\u014dkatat products are durable\\u2014but they are not indestructible. These materials must combine the performance necessary for staying safe and dry with the comfort needed for multi-day paddle trips and maximizing freedom of movement . K\\u014dkatat thoroughly evaluates and selects materials to balance these needs.\\n\\nZippers must be precision built with very narrow tolerances for error to be waterproof. The zipper teeth must align almost perfectly to create a waterproof seal. Improper care, including lack of lubrication and lack of cleaning, will result in zippers\\u2019 inability to function properly. If your zipper gets stuck do not force it. Forcing a zipper will damage the teeth and cause it to leak. If your zipper will not close, back the zipper up, clean and lubricate the zipper teeth in front of the slide. Regular cleaning and lubrication will make your zipper easier to use and increase its lifespan. Zipper slides should always be pulled in line with the zipper teeth. Pulling the slide at an angle away from the zipper teeth may result in the slide coming off track.\\n\\nA few words on latex gaskets; latex is in part made from natural compounds which will degrade over time and use. Like tires on a car, you should plan to replace them. Longevity varies widely and is dependent on multiple factors such as degree of use, paddling conditions, proper care and storage. Latex gaskets are not covered under K\\u014dkatat\\u2019s Limited Lifetime Warranty.\\n\\nWe are thankful you have chosen K\\u014dkatat as your paddling partner. With an understanding of product limitations and attention to product care\\u2013we look forward to many years of safe and comfortable paddling together!\\n\\n### Do you need a repair?\\n\\n[click here](https:\\\/\\\/kokatat.com\\\/accessories\\\/repair\\\/ \\\"click here\\\") to start your Factory Repair Service.\",\"video\":\"https:\\\/\\\/vimeo.com\\\/122012917\",\"topAccordionHeader\":\"Repair Information\",\"topAccordion\":[{\"accordion_content\":\"

If you\\u2019ve managed to punch a hole in your suit, or wrestled with some brambles on the way to the put-in, at a reasonable cost we can diagnose and bring your suit back to complete dry performance in our Arcata, CA factory or European (UK) based repair facility, System X.<\\\/p>

Utilizing the original production techniques, both these facilities are focused solely on restoring the waterproof performance of our garments. If you have warranty issues, need repair work or custom options added to an existing Kokatat garment, use our repair & maintenance<\\\/a> page to start your factory repair service. <\\\/p>