Unisex

Warranty Evaluation

$0.00

Adding this to your cart will get you a free warranty evaluation at our Arcata, CA factory. Just add this item to your cart, checkout, get your order confirmation number, write your order confirmation number on the outside of your shipping box, and ship to:

Kokatat, Inc.
Attn. Repair Dept.
5350 Ericson Way
Arcata, CA 95521
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Adding this to your cart will get you a free warranty evaluation on one (1) Kokatat made garment at our Arcata, CA factory. We will contact you with the results of our evaluation and our recommended next steps.

Completing your repair service is easy! Just add this item to your cart, along with all other factory services your garment needs, checkout to get your order confirmation number, write your order confirmation number on the outside of your shipping box, and ship to:

Kokatat, Inc.
Attn. Repair Dept.
5350 Ericson Way
Arcata, CA 95521

We recommend using a shipping service that allows for parcel tracking and insurance. You will prepay for return shipping during checkout. Repairs take 2-3 weeks at the factory plus shipping time. Please ship your repair to Kokatat, Inc. within two business days of receiving your order confirmation number. The confirmation number will expire if we do not receive it at our Arcata, CA factory within 10 business days of its creation.

Health code 29CFR 1910.10130 requires that all garments returned for repairs must be laundered. Please wash your garment before sending to Kokatat for repairs. There will be a $25 charge for unwashed items. When using a front loading washing machine, use a small amount of liquid detergent, cold wash setting and hang to dry. For washing machines with an agitator; use gentle cycle, a minimal amount of liquid laundry detergent, double rinse and hang to dry.

Note:  We cannot repair, evaluate or retrofit other companies' product.

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Adding this to your cart will get you a free warranty evaluation on one (1) Kokatat made garment at our Arcata, CA factory. We will contact you with the results of our evaluation and our recommended next steps.

Completing your repair service is easy! Just add this item to your cart, along with all other factory services your garment needs, checkout to get your order confirmation number, write your order confirmation number on the outside of your shipping box, and ship to:

Kokatat, Inc.
Attn. Repair Dept.
5350 Ericson Way
Arcata, CA 95521

We recommend using a shipping service that allows for parcel tracking and insurance. You will prepay for return shipping during checkout. Repairs take 2-3 weeks at the factory plus shipping time. Please ship your repair to Kokatat, Inc. within two business days of receiving your order confirmation number. The confirmation number will expire if we do not receive it at our Arcata, CA factory within 10 business days of its creation.

Health code 29CFR 1910.10130 requires that all garments returned for repairs must be laundered. Please wash your garment before sending to Kokatat for repairs. There will be a $25 charge for unwashed items. When using a front loading washing machine, use a small amount of liquid detergent, cold wash setting and hang to dry. For washing machines with an agitator; use gentle cycle, a minimal amount of liquid laundry detergent, double rinse and hang to dry.

Note:  We cannot repair, evaluate or retrofit other companies' product.

Customer Reviews



Review by Christine
I love Kokatat
I'm a whitewater kayaker and instructor. I love Kokatat. I bought my first dry top 10 years ago and my dry suit about 5 years ago. Both are in excellent condition. Every few seasons I send them in to have the gaskets replaced and the waterproofing reapplied and they held up great. They are breathable, keep water out and an excellent product overall. This year kokotat found a warrantee issue with my dry top and replaced it with a brand new one. I'm so impressed with the quality and the warrantee. Thanks for being an awesome company and I stand by you as the best dry top and dry suit company. Thanks for keeping me dry and warm over the years. Now let's go paddle!
(Posted on 11/19/2018)


Review by Matt
customer for life
Best Warranty in the business. Im a customer for life. Outstanding!!!
(Posted on 11/19/2018)


Review by Steve
Kokatat continues to amaze me
Kokatat continues to amaze me. I sent in my drop top to get repaired...not only did they try hard to repair it, but after seeing some delamination, they sent me a new one. note to other companies: this is how you do customer service and create loyalty. kudos kokatat! thank you for caring.
(Posted on 11/19/2018)

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