Warranty/Repair Evaluation

"{\"title\":\"Warranty\\\/Repair Evaluation - SVCWAREVAL\",\"slug\":\"warranty-evaluation-svcwareval\",\"sku\":\"SVCWAREVAL\",\"gender\":\"\",\"shortDescription\":\"Adding this to your cart will get you a free warranty evaluation at our Arcata, CA factory. Just add this item to your cart, checkout, get your order confirmation number, write your order confirmation number on the outside of your shipping box, and ship to:\\n\\n**Kokatat, Inc.** \\n**Attn. Repair Dept.** \\n**5350 Ericson Way** \\n**Arcata, CA 95521**\\n\\n__Repair services cannot be combined with merchandise on the same order. Merchandise must be ordered separately.__\\n\\n__Please tell us the specific issue you would like us to evaluate in the order comments section available at checkout__\",\"descriptionHeader\":\"Instructions\",\"description\":\"Adding this to your cart will get you a warranty\\\/repair evaluation on one (1) Kokatat made garment at our Arcata, CA factory. When your item arrives at our factory repair facility in Arcata, CA, the Kokatat repair team will conduct a complete evaluation. We will identify whether materials and components are functioning as intended. If we determine the issues were a result of a defect in workmanship or material, Kokatat may offer to repair or replace the item under warranty. Kokatat will contact you with a cost estimate if needed repairs are not covered under warranty.\\n\\n__Warranty Policy:__\\nAll Kokatat products are fully guaranteed to the original owner against defects in materials and workmanship for the reasonable life of the item. Products found to be defective will be repaired or replaced at Kokatat\\u2019s option. Repairs due to normal wear and tear, accident, abuse, etc., will be made for a reasonable charge. Latex gaskets are not covered by the Kokatat warranty. There is a 2 year limited warranty on all Hydrus 2.5 suits. Kokatat specifically disavows any other representative warranty or liability relative to the condition or use of the product.\\n\\nCompleting your repair service is easy! Just add this item to your cart, along with all other factory services your garment needs, checkout to get your order confirmation number, write your order confirmation number on the outside of your shipping box, and ship to:\\n\\n**Kokatat, Inc.** \\n**Attn. Repair Dept.** \\n**5350 Ericson Way** \\n**Arcata, CA 95521**\\n\\nYou are responsible for shipping your repair item in. Kokatat does not provide a shipping label. We recommend using a shipping service that allows for parcel tracking and insurance. The shipping charge on your repair order is for return shipping after the repair is complete.\\n\\nRepairs take approximately 4 weeks at the factory plus shipping time. Please ship your repair to Kokatat, Inc. within two business days of receiving your order confirmation number. The confirmation number will expire if we do not receive it at our Arcata, CA factory within 10 business days of its creation.\\n\\nBefore shipping us your garment, please carefully remove any temporary patches on holes you would like Kokatat to patch over. Kokatat will not remove non-factory patches if it risks damaging the garment.\\n\\nHealth code 29CFR 1910.10130 requires that all garments returned for repairs must be laundered. Please wash your garment before sending to Kokatat for repairs. There will be a $25 charge for unwashed items. When using a front loading washing machine, use a small amount of liquid detergent, cold wash setting and hang to dry. For washing machines with an agitator; use gentle cycle, a minimal amount of liquid laundry detergent, double rinse and hang to dry.\\n\\n**Note:** We cannot repair, evaluate or retrofit other companies' product.\",\"featureCallout\":null,\"featureGrid\":[],\"productSpecs\":null,\"productCareCopy\":null,\"productCarePdf\":[],\"productCareVideo\":null,\"sizeCharts\":[],\"measuringInstructions\":[],\"seoTitle\":\"Warranty Evaluation\",\"seoMetaDescription\":\"

Adding this to your cart will get you a free warranty evaluation at our Arcata, CA factory. Just add this item to your cart, checkout, get your order confirmation number, write your order confirmation number on the outside of your shipping box, and shi\",\"relatedProductv2\":[\"SVCH2O\",\"SVCGTXSOC\",\"SVCGSKWRI\",\"SVCGSKNEK\"]}"